Terms of service

Terms of Service

IMPORTANT SHIPPING NOTICE:
We use Royal Mail as our external courier. While most orders typically arrive within 1–2 working days, delivery timeframes are not guaranteed.

OVERVIEW

This website is operated by Buy CBD Flower, a trading entity under Fortune Flavours. Throughout the site, the terms “we”, “us” and “our” refer to Buy CBD Flower. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available via hyperlink.

These Terms apply to all users of the site including browsers, vendors, customers, merchants, and contributors of content. If you do not agree, you may not access the site or use our services.

Our online store is hosted on Shopify Inc., who provide us the platform to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 21 years of age, or the age of majority in your jurisdiction. You may not use our products for illegal purposes or violate any laws.

Violation of any Terms may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Content (except credit card info) may be transferred unencrypted over networks. Credit card information is always encrypted.

You agree not to duplicate, copy, or exploit the Service without express written permission.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible for inaccuracies on this site. Content is provided for general information only. We reserve the right to update content at any time but are under no obligation to do so.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices and product availability are subject to change without notice. We may modify or discontinue the Service at any time, without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities. We strive to display accurate colours and images but cannot guarantee your screen will show colours correctly.

We reserve the right to:

  • Limit sales by region or customer

  • Discontinue products without notice

  • Change pricing at any time

We do not guarantee that any products or services will meet your expectations.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We may refuse or cancel orders at our discretion. Orders may be restricted by customer, billing/shipping address, or credit card.

You agree to provide accurate, up-to-date account and payment details. Please review our Refund Policy for more details.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Use is at your own discretion and subject to the third party's terms.

SECTION 8 – THIRD-PARTY LINKS

Third-party links may be present on our site. We are not responsible for their content or accuracy and take no liability for your interactions with third-party websites.

SECTION 9 – USER COMMENTS & FEEDBACK

If you send us ideas or content (with or without a request), you agree that we may use them without restriction or compensation.

You agree not to submit unlawful, abusive, or infringing content, or impersonate others. We are not responsible for user-submitted content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

There may occasionally be typographical errors or inaccuracies related to products, pricing, shipping, promotions, or availability. We reserve the right to correct errors or cancel orders without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for:

  • Illegal activities

  • Violating laws or regulations

  • Infringing on IP rights

  • Uploading malicious code

  • Collecting personal information

  • Harassment, discrimination, or harm

  • Spamming, phishing, scraping

  • Circumventing security systems

Violations may result in termination of your access.

SECTION 13 – WARRANTY DISCLAIMER & LIABILITY LIMITATION

We do not guarantee uninterrupted or error-free service. The service and all products are provided "as is" without warranties of any kind.

We are not liable for:

  • Any injury or loss

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or savings

Our liability is limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Buy CBD Flower, Fortune Flavours, and their affiliates, officers, and staff against any claims or damages arising from your breach of these Terms or applicable law.

SECTION 15 – SEVERABILITY

If any part of these Terms is found unenforceable, the rest will remain in full force and effect.

SECTION 16 – TERMINATION

These Terms are effective until terminated. You may terminate by discontinuing use. We may terminate or suspend access if you violate any term, and you remain liable for payments due.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any posted policies form the entire agreement between you and us, superseding prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS

We reserve the right to modify these Terms at any time. It is your responsibility to check for updates. Continued use of the site signifies acceptance of any changes.

SECTION 20 – CONTACT INFORMATION

If you have questions about these Terms, please contact us:

📧 Email: support@buycbdflower.co.uk
🏢 Postal Address:
Buy CBD Flower (by Fortune Flavours)
207 Regent Street, 3rd Floor,
W1B 3HH, London, United Kingdom