Refund policy

Refund & Returns Policy

At Buy CBD Flower, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, you may be eligible for a refund or return under the terms outlined below.

RETURNS

You have 14 days from the date of receiving your order to inform us if you wish to request a return. After notifying us, you then have an additional 14 days to return the item(s) to us.

To be eligible for a return:

  • Items must be unused and in the exact condition that you received them

  • Items must be in their original, sealed packaging, and not damaged

  • Items must not be opened or tampered with in any way

To begin the return process, please contact us at:
📧 support@buycbdflower.co.uk

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your return is approved:

  • Your refund will be processed within 14 days

  • The amount will be credited automatically to your original method of payment

LATE OR MISSING REFUNDS

If you haven’t received your refund yet:

  1. Re-check your bank account

  2. Contact your credit card company – processing times may vary

  3. Contact your bank – there is often a delay before a refund is officially posted

If you've done all of the above and still have not received your refund, please contact us at:
📧 support@buycbdflower.co.uk

SALE ITEMS

Only regular-priced items may be refunded.
Sale or discounted items are non-refundable.

RETURN SHIPPING

Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.

We strongly recommend using a tracked shipping service or purchasing shipping insurance for any item over £50, as we cannot guarantee receipt of your returned item.

INTERNATIONAL RETURNS & DUTIES

For international orders:

  • Any customs duties, taxes, or import fees are the responsibility of the customer

  • We are not responsible for packages held by customs or lost in transit

  • Orders affected by these issues will be handled on a case-by-case basis

  • Please contact your local customs authority before initiating a return from outside the UK

By placing an international order, you agree to these terms.

If you have any questions about our refund policy or need support with a return, please don’t hesitate to reach out to our team at:

📧 support@buycbdflower.co.uk